Straight answers before you commit
The questions store owners actually ask us — pricing, process, timing, QC, Shopify, returns and restrictions.
Do you integrate with Shopify?
Yes. Orders sync in real time through the Shopify API, and tracking numbers are pushed back to your store automatically.
How do you handle quality inspection?
We run AQL-based checks on inbound goods and return defects to the supplier before they ever reach your customers.
Which countries do you ship to?
United States, United Kingdom, EU, Australia, Canada and Southeast Asia via postal, dedicated and express lines.
What does fulfillment cost?
Pricing is quote-based and depends on product, volume, packaging and destination. Use the Get a Quote form for a tailored estimate.
Can I use my own suppliers?
Yes. We can source for you or receive goods from your existing factories and handle QC, storage and fulfillment.
How long does shipping from China take?
Transit depends on line and destination: express is fastest, dedicated lines balance speed and cost, postal is slowest. We quote per route.
Do you handle returns?
Yes — return handling and restocking are supported; specifics depend on destination and product.
Are there country restrictions?
Some products and destinations have compliance limits. Tell us your category and markets and we will confirm eligibility.
What are your response times?
We provide 12/7 support; response targets are confirmed during onboarding.
Can I start with one service only?
Yes. Many stores begin with sourcing or fulfillment alone, then add QC, storage or packing as they grow.